Senior Analyst - Incident Management

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.

Location: Bogota (Hybrid Scheme: 2 days per week in the office)

Key Responsibilities

• Incident Management: Manage the end-to-end process for incident logging, categorization, prioritization, investigation, and resolution. Ensure incidents are resolved within agreed-upon SLAs.
• Root Cause Analysis: Collaborate with technical teams to conduct root cause analysis for high-impact incidents and identify preventive measures to avoid recurrence. Ensure documentation of root causes and resolut...