Job Description
Who we are looking for
We are currently looking for an experienced and exceptional individual to join our Client Service Team as Client Service Manager. This is a client facing role, and acts as the key contact point for a group of clients. As a member of the client service team and representative of that team, you will be responsible to navigate clients through the company by connecting the clients with the appropriate subject matter experts within State Street locally or across locations. The Client Services Manager is expected to interact with all levels of professionals both internally & externally. Therefore, exceptional interpersonal and communication skills are required. The role needs to take ownership of overall client experience, ensuring consistent service excellence, timely resolution of client queries, and transparent visibility of all open items. The Client Services Manager will also manage regular client reviews to ensure service quality and coordinate reso...