Senior Client Service Representative

Conduct the pre/post sales call by face-to-face or phone with stipulate the tailor-made script to MCV with frequent Mandarin speaking.

Handle customer enquiries via hotline and walk-in services

Meet service standard and KPIs according to internal guidelines and rules

Conduct various outbound calls with documented protocols

Liaise with internal departments, channels and customers on replies to enquiries and required documents

Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Provide customers with product and service information

Identify and escalate priority issues

Document all call information according to standard operating procedures

Participate in customer service-related projects and provide recommendations to improve work proce...