Senior Cloud Operations & Incident Management Lead

Company Description:

NICE is seeking a Problem Manager / Senior Project Manager to lead high-impact operational initiatives focused on reducing Mean Time to Mitigate (MTTM) , improving service stability, and driving cross-functional execution across Technology, Operations, Support, R&D, and customer-facing teams.

This role is ideal for a strong project manager with deep operational problem-solving experience — someone who can take ownership of complex service issues, organize multiple teams, drive structured execution, remove blockers, and deliver measurable improvements in reliability and operational performance.

The successful candidate will not only manage projects but also lead operational improvement programs that prevent recurring incidents, improve incident response, reduce manual effort, and strengthen service readiness. Strong project management discipline is mandatory for this role, including the ability to b...