Job Description
Senior Customer Service Lead & Trainer
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours (EST)
Location: Remote (LATAM, Philippines, Pakistan, South Africa Preferred)
About the Role
We are seeking a highly experienced Senior Customer Service Lead & Trainer to lead, coach, and support a remote customer service team serving U.S.-based customers.
This role combines leadership, performance management, onboarding, training, and customer experience oversight. You will play a critical role in ensuring agents consistently deliver professional, high-quality support while maintaining operational efficiency and service standards across all communication channels.
The ideal candidate is a strong communicator, experienced people leader, and customer service professional who thrives in fast‑paced remote environments and knows how to build high‑performing support teams through coaching,...