Senior Customer Success Manager

Responsibilities

Deliver the Customer Success program strategy for BlackLine onboarded customers, ensuring adoption of subscriptions, preventing attrition and churn, and enhancing overall customer satisfaction. Provide coaching, business reviews, success planning, and strategic guidance based on deep knowledge of BlackLine’s platform.

Assist the Customer Enablement team by mentoring new CSMs and helping them onboard. Conduct customer events, including presentations, webinars, teleconferences, and onsite visits to communicate BlackLine’s value throughout the journey.

Track, validate, and give feedback to the Account Management team to ensure customers progress through the entire BlackLine journey after the initial implementation.

Educate clients on existing and new product features to increase adoption and support license expansion.

Perform success planning activities such as business reviews, success reviews, and success path creation to ...