Senior Director, Cloud Success

Mexico City

Director of Cloud Success, Service Cloud is a customer-focused leader responsible for Salesforce's integrated Technical Support, Success, and Architecture team across Latin America. Based in Mexico City, this role will ensure the highest sustainable level of customer satisfaction with Service Cloud products and services across all customer segments. Key responsibilities include managing Technical Support Engineers, Success Guides, and Architects; driving customer adoption and value realization; escalation management; and adherence to established support and success processes. As a member of the Global Service Cloud organization, the Senior Director will partner with regional and global stakeholders to deliver world-class customer experiences. This position reports to the VP of Service Cloud.

The successful candidate will be independent, self-motivated, proactive, re...