Job Description
1.Objective of the Position
Implement, lead and oversee the
national last mile logistics operations
for the e-commerce delivery business, ensuring efficient, cost-effective, and high-quality
parcel deliveries
through a new operative model;
third-party REGIONAL logistics vendor
(LSPs)
across all Mexican states.
This position ensures
on-time delivery performance
,
customer satisfaction
, and
continuous improvement
in alignment with company growth, cost savings and las mile delivery service standards.
2.Main Strategic Responsibilities
3PL Vendor Management
Manage and monitor on field and remote the
Regional LSP provider
s responsible for national parcel pickup and delivery for regions.
Ensure full compliance with contractual agreements
LSA, SLA
and
NDA
. Which
SLAs
and
KPIs
(on-time delivery SLA=P95, proof of delivery, NDRS ́s & close loops incident resolution, cost effic...