Job Description
About the role
The Senior Manager M365 and Collaboration Platforms is accountable for the end‑to‑end strategy, performance, security, compliance, enhancement, adoption, and user experience of BOQ Group’s Microsoft 365, collaboration, and communications platforms. This role provides senior leadership across the full Microsoft 365 ecosystem, enterprise audio and video conferencing and meeting room technology, the Group’s knowledge and work management platforms (Confluence and Jira), and corporate telephony, ensuring these critical services enable modern, secure, and productive ways of working.
As the platform owner, you will define and own the service strategy, operating model, and roadmap, ensuring disciplined service management and continuous improvement across all platforms. You will drive service outcomes through strong governance, including SLAs, SLOs and experience‑led measures, chairing service reviews and risk forums, leading major incident and problem management, ...