Job Description
Job Title: Service Engineer / Service Specialist Position Overview The Senior Service Engineer / Service Specialist is responsible for executing and overseeing the end-to-end after-sales service operations within the Mexico and Central America (CA) regions. The primary focus includes hands-on equipment repairs, RMA management, warranty contract administration, and spare parts logistics. This role also provides vital pre-sales technical support and technical training, serving as a key technical resource for the region without direct team-management responsibilities. Key Responsibilities A. After-Sales, RMA & Hands-on Repairs • Equipment Repairs: Perform direct, hands-on diagnostic testing, troubleshooting, and repairs on all devices received at the Mexico office . • RMA Management: Handle and oversee the complete Return Merchandise Authorization (RMA) processes for the region. • Ad-hoc Repairs: Promptly handle immediate and unscheduled repair requests to ensure equipment uptime and cu...