Job Description

Our valued public sector client is hiring a Senior ServiceNow Technical Advisor to lead the implementation of the ServiceNow IT Operations Management solutions.

Background:

Our client is seeking a Senior ServiceNow ITOM Implementation Lead to guide the planning, adoption, and phased deployment of the ServiceNow IT Operations Management (ITOM) Discovery module across a large and complex IT infrastructure. This role is critical to modernizing and automating IT asset visibility, improving CMDB data accuracy, and enabling data-driven decision-making across the organization. The consultant will play a key role in establishing governance, driving stakeholder engagement, and ensuring secure, compliant integration of discovery and configuration management processes.

Tasks:

  • Establish and support an ITOM governance framework, including roles, responsibilities, and decision-making structures.
  • Develop and maintain a phased implementation roadmap al...