Service and Repair Manager

At Johnson & Johnson (DePuy Synthes) we are committed to delivering innovative orthopaedic solutions. This role offers strategic and operational leadership for Service & Repair across North Cluster and Mexico.

Key Responsibilities

• Lead and manage Service & Repair teams across NC and Mexico, including performance management, coaching, and talent development.
• Execute regional Field Service operational plans aligned with commercial objectives, service KPIs, and customer commitments.
• Ensure consistent, high‑quality installation, maintenance, and technical support of DePuy Synthes products in customer environments.
• Partner closely with Commercial, Supply Chain, and Quality teams to support business growth and customer satisfaction.
• Drive compliance with regulatory, safety, and quality standards across all Field Service activities.
• Monitor and improve service performance metrics, customer feedback, and ope...