Service Delivery Manager - Hybrid, Bonuses & Growth

A global leader in identity services seeks a dedicated professional to enhance customer support operations in Bogotá, Colombia. The role involves making technical decisions, ensuring SLA compliance, and optimizing service delivery for an exceptional customer experience. Candidates should have strong IT systems understanding along with proven experience in incident resolution and leadership in support operations. Benefits include a hybrid work model and various bonuses including vacation and health insurance.
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