Solutions Specialist

OBJETIVE 

Objetive:

Is the operational backbone for first-line technical support and continuous system improvement across the firm. This role is responsible for diagnosing and resolving L1 and L2 issues within core operational systems, acting as a reliable point of contact for identifying, structuring, and channeling user feedback into actionable  

technology enhancements. The Specialist ensures that all system developments, workflows, and customizations are thoroughly tested, validated, and ready for deployment, safeguarding the quality and reliability of every release. In parallel, this role maintains clear and organized technical documentation to ensure full traceability of system configurations, changes, and implementations. By supporting both  

issue resolution and structured documentation practices, the Solutions Specialist enables operational continuity, reduces system friction, and contributes to the ongo...