Specialist-guest Experience (Benito Juárez)

Job Number

Job Category Rooms & Guest Services Operations

Location Courtyard Queretaro, Av 5 de Febrero No 1351, Queretaro, Queretaro, Mexico

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Our jobs aren’t just about giving guests a smooth check‑in and check‑out. Instead, we want to build an experience that is memorable and unique. Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done, whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of th...