Sr Customer Services Representative - Rep Parts

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are looking for a Sr Customer Services Representative - Rep Parts.

What will you do?

As a Sr Customer Services Representative, you will be primarily responsible for efficiently processing and following up on inquiries and business transactions to ensure the right products are delivered to the correct customer, in accordance with the sales offer and initial order.

How will you do it?

• Processing orders in SAP, ensuring that price agreements, delivery conditions, and payment terms are correct.
• Handling discrepancies, claims, delivery issues, and quality problems by i...