Strategic Customer Success Advocate

Ciena in Mexico City is seeking a Customer Success Advocate (CSA) to help retain and grow their customer base. The ideal candidate will have over 5 years of experience in the technology sector, driving customer success through proactive engagement and problem-solving. Responsibilities include conducting operational reviews, identifying upsell opportunities, and ensuring seamless onboarding for clients. The role requires excellent communication skills, analytical capabilities, and a passion for client success.
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