Supervisor de Operaciones Bpo (Medellín)

At Solvo Integral we are looking for the best talent in Medellin.

Location: CI TALSA - Carrera 50GG #12Sur-07, Itagüí.

Schedule: Monday to Friday - Full Dispo

Job Title: BPO Operations Supervisor

Job Overview

We are looking for a dynamic and results-driven BPO Operations Supervisor to lead and optimize our team’s performance in a fast-paced, client-centric environment. You will play a key role in driving operational excellence, enhancing customer satisfaction, and ensuring that service level agreements (SLAs) are met or exceeded. As a leader, you will motivate and develop a diverse team of agents, fostering a high-performance culture while streamlining processes for maximum efficiency.

Key Responsibilities

• Lead, supervise, and mentor a team of customer service agents to achieve daily, weekly, and monthly targets.
• Monitor real-time performance metrics and take proactive measures to ensure all SLAs and KPIs are met....