Support applications L2

MX003 Marsh & McLennan Servicios, S.A. De C.V.

🌍 100% Remote Full time

Job Description

Description:

Support applications L2

We are seeking a talented individual to join our Support Applications team Marsh. This role will be based in Ciudad de México. This is a hybrid role that has a requirement of working at least three days a week in the office. 

This position focuses on providing Level 2 support. The team is responsible for database management, data patching, and investigating application issues to ensure smooth operations and timely incident resolution.

We will count on you to:

  • Understand the application, processes, and stakeholders involved.
  • Analyze and clarify support tickets (incidents and service requests) with reporters.
  • Coordinate with IT teams to provide technical solutions and monitor application/server health, logs, and alerts.
  • Perform root cause analysis on high-priority tickets and share incident reports with stakeholders.
  • Facilitate incident testing and com...

    • Ready to Apply?

    This position is 100% remote. Please mention Remote-Jobs.Work when applying.

    Apply for this Job

    Job Details

    Location 🌍 Remote
    Posted June 01, 2026