Team Lead, Exposure Management Customer Success, Americas

Customer Success Team Leader – Cyberint (Check Point)

We are seeking a Customer Success Team Leader to support our Customer Success team and enhance the customer experience across the Americas.

Key Responsibilities

• Manage a team of CSMs across the Americas.
• Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
• Serve as the primary liaison for clientele across the Americas, ensuring optimal satisfaction and value realization.
• Champion customers' interests, influencing product direction and enhancements.
• Lead customer engagement initiatives, emphasizing the value proposition of Cyberint's offerings.
• Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
• Spearhead internal process enhancements tailored to customer requirements.
• Gather and channel cust...