Team Lead of Content Moderators (Bogotá)

Responsibilities

• Supervise daily operations, ensuring team members meet accuracy, productivity, and compliance standards.
• Provide guidance on complex cases, clarifying policy interpretations and reinforcing best practices.
• Monitor team performance, tracking key metrics and offering feedback to improve efficiency.
• Assist with scheduling and workflow management, ensuring balanced workloads and timely task completion.
• Support training efforts, helping onboard new team members and reinforcing ongoing learning initiatives.
• Collaborate with senior leads and managers to report trends, enforcement challenges, and areas for improvement.
• Conduct content audits, reviewing moderation decisions to maintain consistency and identify gaps.
• Act as a point of escalation, addressing team concerns and facilitating resolutions to complex moderation issues.

Requirements

• 2-4 years of leadership expe...