Team Leader Call Center

Call Center Team Leader (Remote | LATAM)At Match Recruitment Agency, we connect top talent with leading international IT and digital companies around the world. One of our key partners — a fast-growing international company in the iGaming industry — is looking for a Call Center Team Leader to join their expanding LATAM team.If you enjoy leading people, optimizing team performance, and working in a fast-paced international environment, this could be the perfect next step for your career.What You’ll DoAs a Team Leader, you’ll play a key role in driving team performance and creating a productive, motivated work environment. Your responsibilities will include:Monitoring team performance, call quality, and key operational metricsSupporting and guiding operators to improve results and productivityDistributing workload and managing daily team operationsParticipating in recruitment processes alongside HROnboarding and training new team membersCreating schedules, tracking reports, and helping i...