Tech Support Level 2

About the Company

FedEx Express is committed to leveraging advanced technology to solve business problems and enhance operational efficiency. Our culture fosters innovation, collaboration, and a dedication to excellence.

Aboout the Role

• Bachelor’s degree FINISHED in computer science, electronic engineering or information technology.
• English Advance level C1 B2 ADVANCE
• At least one year of experience in information technology technical support.
• Knowledge of Windows 10 and 11, Office 365, Zscaler, Microsoft Intune, Ms Visio, Okta, Smartview, Ms Project, MS Sharepoint, VPN Checkpoint, Adobe Acrobat, MS Team, Zoom, WebEx.
• Basic experience in Cisco technology: Router 3800 series, Switches Catalyst 9600 series, Videoconference Cisco Bar pro and Quad camera model.
• Basic experience in HP desktops hardware model latitude 840, Zbook model 11, Dell Pro Micro desktop and Dell pro Laptop
• Ba...