Technical Account Manager | ThousandEyes

About The Role

At ThousandEyes, we operate a little bit differently than most software‑as‑a‑service providers: We've recognized that delivery of amazing customer experience is key to driving longer term value and creating customers for life. We hire industry veterans – people with tried and true experience in the area of network‑based service delivery.

What You’ll Do

• Technical Support – Work break‑fix issues with customers and, as required, escalated to the support team.
• Optimization – Optimize customer systems to ensure peak performance.
• Proactive Customer Engagement – Establish and maintain highly collaborative relationships with support teams, customers, and partners. Build value‑based relationships that lead to referrals and renewals, and leverage enterprise data analytics to transparently track and report on customer engagement.
• Cross‑Functional Engagement – Collaborate with Sales, Engineering, and other interna...