Technical Support Analyst

American Express Global Business Travel

🌍 100% Remote Full time

Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
This is a 24/7 operational Hybrid role with 2 to 3 days in the office that offers necessary training and mentorship to develop your technical support capabilities
What You'll Do:
Technical Problem-Solving
Provide Level 2 technical support for Amex GBT travel booking, Travel Counselor servicing, and corporate applications
Manage incident, case, and request resolution with timely acknowledgment, prioritization, communication, and escalation
Respond to critical incidents (P1/P2) within defined SLAs
Participate in incident bridges, triage, and service disruption communications
Monitor global ticket queues for SLA compliance and metrics tracking

                
            

Technical Support Analyst

Job Description

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