Technical Support Specialist_Hong Kong

SHL

🌍 100% Remote Full Time

Job Description

Job Description Join a community that is shaping the future of work! SHL, People Science. People Answers.
Do you have a natural flair for and interest in Customer Support and Technology and would like to develop your career in this field? At SHL we are passionate about people. We are continually innovating to provide award winning solutions for our customers. If you enjoy speaking with customers and finding solutions to both technical and product queries, a role as a Customer Experience and Technical Support Representative at SHL would be an excellent next step in your career.


What you will be doing:
  • Provide first-line reactive and proactive technical support to APAC customers, resolving system or service issues efficiently and aiming for first-contact resolution.
  • Support candidates experiencing technical issues during SHL assessments, ensuring a smooth and reliable testing experience through effective troubleshooting and guidance.
  • De...